Refund and Cancellation

Cancellation & Refund Policy

Last updated on 15-06-2025 17:16:53

At SRI SURYA ORGANICS, we believe in helping our customers as far as possible and have therefore adopted a liberal cancellation and refund policy. Please read the following carefully:

Order Cancellations

• Cancellations will be considered only if the request is made immediately after placing the order.

• Cancellation requests may not be entertained if the order has already been processed by our vendors or has been shipped.

• Perishable items such as flowers, eatables, etc., are not eligible for cancellation.

Refunds & Replacements

• Refunds or replacements are possible only if the customer can establish that the product delivered was of poor quality.

• For damaged or defective items, please report the issue to our Customer Service team within 7 days of receiving the product.

• Claims will be considered after verification by the merchant.

• If you believe the product received is not as described or not as per your expectations, please notify our Customer Service team within 7 days of receipt. Our team will review the complaint and make an appropriate decision.

Manufacturer Warranty

• For products that carry a manufacturer’s warranty, please contact the manufacturer directly for complaints or replacements.

Refund Processing

• If a refund is approved by SRI SURYA ORGANICS, it will be processed within 9-15 business days.

For any further assistance, please reach out to our Customer Service team.